FAQs | About us

Below are immediate answers to the most common questions we receive related to Imaginaroo as a company. If you didn’t find what you were looking for here, or otherwise want to get in touch, please fill out a Contact Form or email us directly at hello@imaginaroo.com. We respond to messages 7 days a week and will be in touch as soon as possible, usually within 24 hours.

How can I reach Customer Support?

We’re here to help! Our FAQ page offers immediate answers to most common questions. If you didn’t find what you were looking for there, or otherwise want to get in touch, please fill out a Contact Form or email us directly at hello@imaginaroo.com. We respond to messages 7 days a week and will be in touch as soon as possible, usually within 24 hours.

If your message is related to an existing order, please provide as much detail as possible.

Where is Imaginaroo based?

Imaginaroo is based in Hermosa Beach, California, and all of our books are printed and bound locally.

Do you take suggestions for new books or products?

Feedback from our customers helps us decide where to focus, so please feel free to get in touch with any requests or suggestions. However, please note that we do not contract or publish books from external authors or otherwise provide compensation for any suggestions that inform our products.

How do you create the personalized illustrations?

Our core belief in launching Imaginaroo was that recent advances in technology provided the opportunity for us to create family-friendly content that could be more personally resonant and representative – and therefore would be more engaging.

The personalized imagery in Imaginaroo books is created using a proprietary, patent pending process that allows us to customize otherwise standardized imagery to reflect the identifiable likeness of our consumers – and requires only a single reference image to enable the magical output.

Need something else? Return to the main FAQ page or get in touch.