Refund policy

The Imaginaroo Guarantee is our commitment to your satisfaction, offering the ability to review and approve every order before it is printed and shipped.

Shortly after placing an order, you will receive an email with a link to review a complete digital proof copy of your one-of-a-kind Imaginaroo book inclusive of the customized name, illustrations, and dedication. You will have 48 hours to review the proof. If you are not satisfied with the proof for any reason, a member of our team will connect with you; your order will be fully refunded if we are unable to address your feedback sufficiently. If you do not provide approval or feedback within 48 hours, the product will be printed and shipped to avoid delays in receipt.

Because Imaginaroo products are personalized, one-of-a-kind products made on-demand for each individual customer, we are not able to cancel orders after approval or otherwise offer refunds except for cases of defects in the manufacturing or shipping process. 

If your book is damaged in shipping, or if there is an error from production of the item, we will replace your product at no cost to you. Please email your order number and a photo of the issue to support@imaginaroo.com and we will either send you a replacement or refund your order.

Imaginaroo is not responsible for customer-generated mistakes, errors, or defects including spelling, typographical, or grammatical errors, as well as order quantity or other ordering errors. Please be sure to review details of your order carefully before placing and approving your order. We do not proofread for, or correct, any customer-generated mistakes.