Refund policy

Last updated: September 21, 2026

The Imaginaroo Guarantee

Every Imaginaroo book is a one-of-a-kind product. The Imaginaroo Guarantee is our commitment to your satisfaction, offering the ability to review and approve every order before it is printed and shipped.

Free previews

Previews are free. Creating a preview doesn't commit you to anything, and you are only charged if you place an order.

Reviewing your proof

Shortly after placing an order, you will receive an email with a link to review a complete digital proof of your personalized Imaginaroo book, including the child's name, illustrations, and dedication. You will have 48 hours from when we send the proof to approve it or provide feedback on why you are not able to approve it as presented. If we send you a revised proof, you'll have another 48 hours from when we send it.

If you are not satisfied with the proof for any reason, reply with your feedback and a member of our team will work with you. Your order will be fully refunded if we are unable to address your feedback to your satisfaction.

If you do not approve a proof or send feedback within 48 hours, it will be approved automatically and your book will be printed and shipped, so it arrives without delay. If you need more time, email support@imaginaroo.com before the 48 hours are up and we'll do our best to accommodate you. Please check your spam or promotions folder if you don't see the proof email.

Canceling an order

You can cancel your order for a full refund at any time before your proof is approved. Just email support@imaginaroo.com with your order number.

Because Imaginaroo products are personalized products made on demand for each individual customer, we are not able to cancel orders once the proof has been approved (including when it is approved automatically), and we don't offer refunds for a change of mind after approval.

Checking your details

Imaginaroo is not responsible for customer-generated mistakes, errors, or defects including spelling, typographical, or grammatical errors, as well as order quantity or other ordering errors. Please review the details of your order carefully before placing it and again when you approve your proof. We do not proofread for, or correct, any customer-generated mistakes. If you spot a mistake after approval, contact us quickly and we'll do what we can to help.

Damaged, defective or incorrect books

If your book is damaged in shipping, has a printing defect, or doesn't match the proof you approved, we will replace it or refund your order at no cost to you. Please email your order number and a photo of the issue to support@imaginaroo.com within 30 days of delivery. You don't need to send the book back unless we ask.

Lost packages

If your book hasn't arrived within the estimated delivery window, or tracking shows it has stopped moving, email us and we'll look into it with the carrier. If it has been lost, we'll send a replacement at no cost to you. We can't replace orders shipped to an incorrect address that was entered at checkout, but we'll help where we can.

Production and shipping times

Books are printed in regular batches after the proof is approved, then shipped within the United States by USPS or another shipping carrier. Once shipped, delivery usually takes from a couple of days to about a week, depending on where you live and the shipping option you choose. Any delivery dates we give you are estimates, not guarantees. During the holiday season we'll post order-by dates on our website; ordering before those dates gives your book the best chance of arriving in time.

If we can't ship your order within the time we told you, or within 30 days of your order if we didn't give you a time, we will let you know and give you the option to cancel for a full refund.

How refunds are issued

Refunds go back to your original payment method. We issue refunds within 7 business days of your cancellation or of our agreeing to a refund; your bank or card issuer may take a few more days to show the credit.

Fundraiser orders

Orders placed through a school or organization fundraiser are covered by this same policy. If a fundraiser order is refunded, the related contribution to the organization may be reversed.

Contact us

Questions about an order? Email support@imaginaroo.com and include your order number.