FAQs | Receiving an order

Below are immediate answers to the most common questions we receive related to receiving an Imaginaroo order. If you didn’t find what you were looking for here, or otherwise want to get in touch, please fill out a Contact Form or email us directly at hello@imaginaroo.com. We respond to messages 7 days a week and will be in touch as soon as possible, usually within 24 hours.

How will my book be packaged?

Imaginaroo books are delivered in Imaginaroo-branded mailer boxes, custom-designed to protect your order in transit.

During checkout, you have the option to add gift wrapping which will place the book in an Imaginaroo-branded gift envelope decorated with a bright confetti-inspired design. Note that without electing gift wrapping, the book cover will be visible upon opening the mailer box.

I received an Imaginaroo book as a gift. How do I find out who sent it?

We hope you love your Imaginaroo gift!

If you are unclear who sent you the gift, we suggest first checking to see if there is a dedication on the first page of the book. That is where most gifters provide their details.

If there is not a dedication, get in touch and we will try to help. While we can't share our customers' personal details without their permission, we can reach out to the gifter on your behalf.

Need something else? Return to the main FAQ page or get in touch.