FAQs | Product questions
Below are immediate answers to the most common questions we receive related to our products. If you didn’t find what you were looking for here, or otherwise want to get in touch, please fill out a Contact Form or email us directly at hello@imaginaroo.com. We respond to messages 7 days a week and will be in touch as soon as possible, usually within 24 hours.
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How do I create an Imaginaroo book?
Imaginaroo books are created in 4 simple steps:
- Select a book of your choice or send a voucher to allow the recipient to choose.
- Input the recipient's information and a personalized dedication.
- Upload a photo of the recipient to enable customized illustrations.
- Review and approve the digital copy of your book, sent within 24 hours of your order. Your book will then be printed and shipped!
See our guide to getting started for detailed step-by-step guidance.
Can I preview a complete book?
Yes! We will send you a full digital proof copy of your one-of-a-kind Imaginaroo book to review before it is printed and shipped. If for any reason you are not satisfied with the proof copy – and we can’t resolve your issue – you can cancel your order for a full refund.
How soon will my order be received?
Every Imaginaroo book is one of-a-kind and printed on demand after your approval of the digital proof copy, which is typically sent within 24 hours of your order. Books are typically printed within 2-4 days following approval, and then shipped in accordance with the shipping type selected during checkout. You will receive specific delivery estimates during the checkout process and once the item is shipped.
What if I don't have a reference image of the recipient?
No problem! If you don't have an image of the recipient at the time of checkout, you can place the order without submitting an image and we will send you an email to upload the image separately.
What ages are Imaginaroo books intended for?
Each Imaginaroo book lists the intended age range on the individual product page. Our collection currently serves children between ages 2 and 10, but we are actively working on titles that will appeal to a broader set of ages.
Please sign up for our mailing list and follow us on social media to be the first to new about new products!
Do you offer books for adults?
Our collection currently serves children between ages 2 and 10, but we are actively working on titles that will appeal to a broader set of ages.
Please sign up for our newsletter and follow us on social media to be the first to new about new products!
Can you add more personalization options?
We are constantly working on expanding the themes and formats of our books, personalization options within our books, and more. Feedback from our customers helps us decide where to focus, so please feel free to get in touch with any requests or suggestions and be sure to sign up for our newsletter and follow us on social media to be the first to new about new products when released!
Do you offer any books featuring multiple customizable characters?
Our books currently feature a single customized character, but we are actively working on the ability to incorporate multiple characters.
Be sure to sign up for our newsletter and follow us on social media to be the first to new about new products when released!
Are your books available in different languages?
Imaginaroo books are available in a growing number of languages. The respective product pages reflect the current language availability for each of our books. If you are looking for a language that isn’t currently available, please get in touch and we can confirm if and when the book may be available in the language of your interest. Please provide the book title(s) you are interested in along with your inquiry.
What size are Imaginaroo books?
Currently all of our books are produced in 8.625 x 8.625 inch square format – a large enough canvas for our beautiful illustrations while being small enough to comfortably fit into children’s hands. In the future, we may offer different sizes for different titles as we release books for older consumers, and you can always confirm the size for the book you are interested in on the respective product page.
What are Imaginaroo books made of?
We aspire for Imaginaroo books to become treasured possessions that will be read over and over and saved for many years. As a result, we make every book with quality and durability in mind. All Imaginaroo books are produced in hardcover format with glossy finishing and printed in premium color ink featuring rich colors and robust ink coverage. Individual pages use thick and durable 100 pound coated white paper.
Can you support custom orders?
Looking for something that we don’t currently offer? While the products on our website reflect our current availability, we are constantly working on expanding the themes and formats of our books, personalization options within our books, and more.
While we don’t currently support custom orders per se, feedback from our customers helps us decide where to focus, so please feel free to get in touch with any requests or suggestions.
Need something else? Return to the main FAQ page or get in touch.